November 30, 2010 - The Disney Approach to Quality Service Program

For the first time in Surrey, on November 30^th, 2010, participating businesses will experience the Disney Approach to Quality Service Program. Get an insider's look at the "business behind the magic" from the world-renowned Disney Institute. Professional facilitators will share the results of over half a century's experience in exceeding customer expectations in the face of competition, growth and the public's ever-changing tastes and attitudes. Through this Disney Institute program, we will show you the importance of attention to detail and how they train Disney employees to treat their customers as VIP's. This will be your economic edge in today’s business climate!

You will also learn how to anticipate the needs, wants and emotions of your customers in order to exceed their service expectations; bring "consistency" to your organization by establishing quality standards; design a delivery system that focuses on the employees, environment and processes that enhance quality service; and create a service plan that integrates quality standards and delivery standards that focus on exceeding expectations.
Some of the industries that have benefited from this program include:

·   Hospitals/Healthcare Providers
·   Manufacturers
·   Automotive Sales/Service Locations
·   Retail Outlets
·   Restaurant/Food-Service Companies
·   Financial Institutions
·   Military/National Guard Management Personnel
·   Utilities Companies
·   Insurance Companies
·   Real Estate Development/Management Companies
·   Government Organizations