Retail Sales Associate (Vancouver and Surrey)

Turnabout Luxury Resale
Job Description

Turnabout’s 43 years of success are thanks to a focus on constant innovation and community. We advocate for buying and reselling quality label clothing and accessories which retain their value and believe that this is an important component of a more sustainable lifestyle.

We are seeking a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales, that has a love for fashion and understands the importance of customer service. We believe that our greatest assets are in the people working in our stores. If you have a style and flair for fashion, an energetic personality and want to be part of a fun and dynamic team with career opportunities and new challenges:
Turnabout is the place for you!

If you:

  • Have a warm, friendly demeanor and you enjoy relationship-building… and sales!
  • Natural talent for styling and a love for luxury brands
  • Understand the importance of customer satisfaction
  • Are flexible, reliable and are able to work within retail store hours (including at least one weekend day)
  • Perficient Computer knowledge (preferably POS systems)
  • Able to multitask
  • Strive to build lasting customer relationships
  • Are physically able to stand for long periods of time with some lifting involved

What you’ll do:

  • Serves customers by helping them select products.
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Greets and receives customers in a welcoming manner.
  • Responds to customers questions.
  • Directs customers by escorting them to racks and counters.
  • Provides outstanding customer service.
  • Documents sales by creating or updating customer profile records.
  • Process POS (point of sale) purchases
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Assists with inventory, including receiving and stocking merchandise.
  • Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options


  • Proven work experience as a Retail Sales Associate, Sales Representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficient in English
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Availability to work flexible shifts

What we offer:

  • Ongoing professional development
  • Competitive Salary
  • Extended Benefits Package (full time employees)
  • RRSP matching Program (full time employees)
  • Ongoing fashion education

Job Types: Full-time and Part-time

Contact Information