SERVICE ADVANTAGE for Customer Service Excellence

Customer service is the lifeblood of virtually every organization. The expression, tone of voice, and actions of each and every employee has the potential to build or destroy valuable client relationships.

When competition is tough, customer service can be your trump card.  Friendly service is a given. But what else lies at the heart of exceptional customer service? Excellent customer service means positive customer experiences, increased customer loyalty and ultimately, business growth. It also leads to higher levels of employee work satisfaction, improved internal dynamics and an overall healthier work environment.

Our transformative one-day workshop on service excellence will show participants how to move beyond smiling and nodding. It goes deeper and delivers more effective results than other customer service courses. Lexxon workshop participants will learn valuable human relations skills. Attitude is a game-changer. So too is effective listening. Taking control. Going the extra mile. Simple kindnesses. All designed to elevate your customer services to client relationships.