October 20, 2020 - Impact Learning Lab: Future of Work - Transform and Manage Your Business Processes Remotely
The COVID-19 Pandemic has made many businesses reinvent themselves in the way they interact with customers and leverage their internal staff and resources to run the business. Digital Transformation initiatives are no longer multi-year projects anymore; rather businesses are forced to transform the way they run business operations in a matter of months or in weeks to survive. In an accelerated journey to digital transformation and related business process automation, it is important to have frameworks and controls in place early on to measure KPIs and derive meaningful insights from your customer interactions including their sentiment towards your service.
In this session, you will learn how to design your business process workflows to be smart by plugging in a self-service analytics framework early on to leverage process metadata and data science to continuously learn and optimize.
This webinar will be facilitated by Praveen Ramachandran of AOT Technologies who will be sharing his experience from a decade of optimizing business process workflows by leveraging data. He will also show a concrete example that is built using a free and open source tool formsflow.ai that he and his team developed.
Event payment is due upon registration. Cancellations for event attendance, sponsorship, or exhibitor space will not be refunded. An event registration is considered a commitment to pay. While event registration is non-refundable, cancellations before three full business days of the event may be eligible for a credit towards a future event. Some exclusions apply.