August 20, 2014 Customer Service Training Workshop

Customer Service Training

Whether you are a new or experienced professional, this workshop will help you understand how to deliver outstanding customer service, while still meeting the demands of your profession. Delegates who attend this dynamic, fun and experiential workshop will leave with the following take aways:

The Basics
It’s important to build a relationship with customers. When customers feel valued and important, they want to return to your business. Learn how communication and active listening skills can help build and strengthen the relationship between you and a customer.

Keys to Customer Service
This workshop will introduce you to the five key elements of customer service:
Reliability, Assurance, Tangibles, Empathy and Responsiveness. Learn these elements and the attitudes necessary for the delivery of outstanding customer service.

Managing Difficult Conversations
Difficult conversations can be fuelled with emotion and often made worse, not by the customer, but by our own response to the situation. Learn ways to turn the conversation toward a positive outcome.

Proactive Solutions
This workshop will give you tools to become better prepared for your customers and their needs. Further your learning through video case studies and discussions.