Today in the fiercely competitive business arena, etiquette is an essential tool used by all successful individuals. Proper business etiquette will give you that extra edge that will make the difference between you and another person competing for the same business.
 
Business Etiquette for today will empower you to present yourself with confidence and authority by instructing you on the following critical topics:

• Etiquette and Protocol
• The Benefits of Etiquette and Protocol Intelligence
• Distinguish Yourself from the Competition
• Eye Contact
• Eye Signals
• How to Make and Entrance and Work the Room
• Improving Your Mingling Proficiency
• Handshaking - The Ultimate Greeting
• Introductions
• Introducing Yourself and Others
• Forms of Address
• Remembering Names
• Business Card Protocol
• Conversation Skills
• Telephone Skills
• Nonverbal Communications
• E-mail Etiquette
• Dress for Success